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Privacy Policy

Your privacy is important to us. Emphasoft respects your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://emphasoft.com/, and other sites we own and operate.

This policy is effective as of 16 December 2019 and was last updated on 05 September 2022.

Information We Collect

This website is used to advertise the services of Emphasoft, with a view to you contacting us to explore what services we offer. Additionally, we use the website to collect job applications.

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Unless you choose to fill out and submit your information on our website through our specifically provided forms, interactive live chat features, or other means, Emphasoft does not collect Personally Identifiable Information about you. In order to provide our visitors with a better experience and usability, we do automatically collect certain information.

Emphasoft shall only process the information we receive in order to pursue legitimate business interests to establish communications with possible clients/customers and other persons with general, business related inquiries.

Any Personally Identifiable Information you provide, we use to respond to your inquiry or process an application form you completed on our website. We may also use it to respond to legal process. Emphasoft may be required to disclose personal information in response to lawful requests by public authorities, including the meet national security or law enforcement requirements. Emphasoft does not use personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

Emphasoft also receives personal information in connection with the management and administration of its internal human resource functions. This information is used in relation to pre-employment, employment and post-employment matters, including but not limited to recruiting and hiring activities, staff evaluation, implementation and administration of human resource, compensation and benefits functions, payroll, human resources recordkeeping, and compliance with legal requirements and other employment related purposes.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Sales enquiries

There are a number of forms on this website available to contact Emphasoft for sales and information enquiries. Such forms request users’ information such as company name, contact information, country and a summary of requirements. There are also phone numbers and email addresses to contact us with. The information you provide us (company name, contact details and requirements) is used to contact you back to understand your requirements. If we successfully contact you back, and there is a realistic chance of working together, we will store the data entered into a CRM system, along with further contact information and any detailed requirements, so that we can keep track of our communications with you. If we cannot contact you back, we will not store the data you provided into our CRM system. Once the work on your project is finished, we may contact you for asking about references or approval of any marketing publication and case study related to your project.

We will periodically review the data and remove it in the event:
a) we lose contact with you or
b) you inform us to remove the data.
We do not add you to any mailing lists or sell or share your data with 3rd parties.

Visitor tracking

We use Google Analytics to check the visitor numbers, referrals and behaviour on this website. This 3rd party service collects your IP address, various pieces of information such as your browser version, any keywords you used to find us, and stores it. It keeps a record of the last few years of website traffic. We do this so we can see general visitor trends and to see the results of advertising campaigns.

Also, we use cookies to know where is a visitor from.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Complaints & questions

Please, contact us with any questions you may have, for complaints, or if you have any data access or removal requests, via email: info@emphasoft.com.